At Terra Travel, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, https://www.terra-travel.co.uk (the « Website »).
1. Information We Collect
We may collect and process the following data about you:
- Personal Information: This includes information you provide when you fill in forms on our Website, such as your name, email address, phone number, and any other information you voluntarily provide.
- Technical Data: We may collect technical information, including your IP address, browser type and version, time zone setting, browser plug-in types, and operating system when you visit our Website.
- Usage Data: Information about your visit to our Website, such as the pages viewed, time spent on the site, and any search terms entered.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide you with information, products, or services that you request from us.
- To manage and improve our Website and ensure the content is presented effectively.
- To communicate with you, including responding to your inquiries and providing customer support.
- To comply with legal obligations or for other purposes disclosed at the point of data collection.
3. Data Sharing
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
- When we are legally required to do so.
- To trusted third-party service providers who assist us in operating our Website or providing services to you, under strict confidentiality agreements.
- As part of a business transaction, such as a merger or acquisition, where your data may be transferred to the new owners.
4. Data Security
We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You have the right to correct any inaccuracies in your personal data.
- Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Objection: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.
- Restriction: You can request that we restrict the processing of your data in certain circumstances.
- Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us through our contact page at https://www.terra-travel.co.uk/contact/.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.
7. Cookies
Our Website uses cookies to enhance your browsing experience. Please see our Cookie Policy for more information about the cookies we use.
8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and we encourage you to review this policy regularly.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via our contact page: https://www.terra-travel.co.uk/contact/.